A. Terms of Payment
- After we have successfully received your payment, your com membership/account information will be emailed to the email address you provided. This may take up to 1 hour but usually happens within seconds.
- If you do not receive an email after this time period, contact us via this site. Upon logging in with your email address and password, you will have instant access to the purchased. Receipts will only be provided for payments and will be sent to the email address used on signup.
- The User understands that he/she will have to provide credit card or other payment information to the payment processor in order to be able to purchase or license products and services provided on this com.
- com reserves the right, in its sole discretion, to modify, update, change, adjust or otherwise make amendments, at any time and without prior notice, to its product descriptions, warranties and prices, due to errors, product discontinuation, cost adjustments, changing market conditions or any other business factor.
B. Refund Policy
At Jyotishkatti.com we, stand behind our products and your satisfaction with them is of prime importance to us. However, because our products are digital goods delivered onlineand are also based on live consultations, we never offer refunds.
So, we request you to consider your purchase with consideration.
In addition:
- If you change your mind about your digital purchase and you have (a) not downloaded our product yet, (b) started a digital course (c) it has not been sent to you, (d) it has not been allocated to an astrologer yet to consult or (e) you have not had your consultation yet, we will happily issue you a refund upon your request if made within 24 hours of purchase. Refund requests made after this are issued at our sole discretion only.
- If you wish to cancel an order, please e-mail us at admin@jyotishkatti.comwithin 1 hour of making your purchase.
- We are unable to offer any refunds for incorrect data provided by the customer for any consultations. We request you to please re-check all your data when entering.
- We try to make sure that the products displayed on the website are delivered to the customer in an as-is condition, the picture may differ slightly from the original product. The customers are advised to exercise discretion in this matter. No refunds will be issued on this bias.
If you can demonstrate to us that the service you have purchased from us does not work due to technical issues related to our website and that you have sought enough support for this, and you have not received instructions, assistance or bug fixes on how to fix the issue, you have our apologies and we will entertain a refund on case by case basis.
We guarantee that our website will work as promoted and you will receive support for any issues you have with it, HOWEVER, this does not cover you deciding you don’t like some aspect of the service, or would prefer a different product.
So, if you wish to receive a refund, please take the following steps:
Please contact support using the support email address at admin@jyotishkatti.com
Please give us time to assist you as much as possible (this may take a few days to look into in detail and analyze and assist with tricky technical stuff)
We ask for your patience and understanding in allowing us the opportunity to resolve any issues you might have.
All refunds will be made after deducting the transaction charges levied by the bank and/or the payment gateway, the cost of shipping or courier charges (back and forth), customs duty and/or any other admin charges incurred by Jyotishkatti.comin processing and/or delivering the service, as applicable.
Multiple payments against the same order will be refunded in full (without deducting transaction charges on the duplicate payments), after retaining the cost of a singular order.
We endeavor to process any refunds within 14 business days from the date of receipt of the request. However, the refund is subject to the transaction and processing time was taken by the bank and payment gateway after the refund is initiated.
C. Claims, Chargebacks, and Disputes
If you choose to file a claim with your credit card company, bank or PayPal then you will not be provided under any circumstances with a refund – further you will be banned from using Jyotishkatti.comservices at any time in the future.
Filing these claims is an unnecessary, time consuming, expensive and bureaucratic process for all parties involved – it’s a path often used by people aiming to defraud us and we will fight all claims vigorously.
We keep records of all member activity including your login attempts (both successful and unsuccessful) and your site usage which we will submit to PayPal and/or credit card companies, this will often cause us to be able to win the claim and damage your credit rating with your credit card provider, bank or PayPal.
Let’s not be hostile towards each other, please contact us instead because we want to help. We believe that this is reasonable as we offer above a completely sensible path to a refund and we are 100% committed to helping you.
D. Browser Compatibility
Our website has been thoroughly tested and recommended to work on Chrome and Firefox. As such it should work on all modern web browsers including (but not limited to) Safari and Internet Explorer. Whilst we strive to give a seamless & near-identical experience across each of these browsers, it is impossible to compensate for the lack of web standards support (relating to HTML & CSS) in some of these browsers. In the case of a browser not support certain web standards, we will include a generic workaround for that browser, which will degrade a specific function/feature gradually and in a way that doesn’t affect the user experience negatively.
E. No Warranty
Jyotishkatti.com, including any product or service, purchased or licensed through this web site, “as is”, and expressly disclaims any warranties of any kind, whether expressed or implied, or otherwise.
F. Limitation of Liability
- comshall not be liable for any indirect, special, incidental or consequential damages arising from this website or it’s contents or from the purchase or licensing or any products or services provided on this web site.
- com’s products and services are not liable to replace any emotional or medical treatment. It is offered here as a service. Jyotishkatti.comholds no responsibility or liability about the reality or reliability of the astrological effects on the human physiology. Customers, therefore, assume full responsibility upon this matter and no refunds will be issued on this ground.
- com shall make all reasonable efforts to ensure the accuracy and completeness of the information on this web site. The web site shall not be liable for any loss or damages suffered due to inaccurate or incomplete information relating to a product or service displayed on this web site.
G. Data Protection Statement
Jyotishkatti.com is committed to keeping data safe and private. Regarding compliance with the EU’s General Data Protection Regulation (GDPR), the following is a data protection statement. By using the site, making a purchase, or requesting astrological information, you confirm that you have understood the information below and consent to the use of your data as outlined in this statement.
Jyotishkatti.comcurrently doesn’t have an official membership system in place. However, the site uses some popular third parties for analytics and e-commerce. The website emails are only sent to those people who have provided their email addresses for payment and fulfillment of orders. The website also sends emails to communicate with users writing for any information. We will do our best to delete emails sent to us with birth data requesting astrological information but may not catch all of these as some often have gone to spam. There are occasional SPAM clearing that email admins do. Any birth data from customers or readers are securely stored in various offline astrology software programs and names are obfuscated.
Jyotishkatti.com never shares astrological data with anyone or a third party. We can securely purge any birth data from our offline software, emails, offline storage devices, and backup eternal hard drives via an email request.
Your payment details are only retained for accounting reasons. No credit card or financial information is stored on Jyotishkatti.com, whatsoever, neither is it submitted to any third party site since we use secure payment processors that handle all payments.
Jyotishkatti.comis committed to ensuring that your personal data remains safe and anyone can request we delete their account at any time by writing to admn@jyotishkatti.comCustomers also have the option not to create an account. In these ways, customers can exercise their rights according to the GDPR, and we ensure an appropriate level of security for customer data (including a secure site with a firewall in place).
As a data subject, you have various rights under the GDPR, including the right to access your data, the right to be forgotten (erased), and the right to make corrections.
To exercise any of these rights, please email admin@jyotishkatti.com and state which right you would like to exercise.
Third parties we use to run the site:
Google Analytics: We use Google to perform usage analytics. Google is GDPR compliant. You may opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout/
Include more components which are working with the website (see examples below)
In Motion Hosting: Our hosting company may store backup copies of the site which can include emails and databases.
CPanel Statistics: We refer to general statistics for the site that show visitor page totals as this helps us see which pages are most popular.
Wordfence: Wordfence is a security scanning program that helps keep the site secure and safe and is GDPR compliant. This includes the use of cookies and the tracking of IP addresses.
Sucuri Firewall: The Sucuri Firewall is another security feature to help protect the site from abuse.
Cloudflare: Cloudflare is a security and performance site that helps protect the site from abuse and that helps speed up the site for visitors.
Google Adsense: Ads by Google are used on the site. Please review Google’s policies here: https://policies.google.com/technologies/partner-sites
Google, as a third party vendor, uses cookies to serve ads on Cafe Astrology. Google’s use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visit to our Service or other websites.
You may opt-out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings web page: http://www.google.com/ads/preferences/